A widespread global outage has knocked multiple PlayStation Network features offline, affecting players across the US and the UK as well as game launches like the Marvel Tokon beta on PS5, which is currently displaying a 'Network Error'.
Quick Facts
- The PSN outage began on Friday, July 24, 2026, impacting users globally.
- Affected features include game downloads, the PS Store, friends lists, Trophies, recently played games, and the PS App.
- Amazon Web Services (AWS) identified network routing issues as the underlying cause.
- Sony's official status page initially reported that "all services are up and running" before later updating to note that all services are experiencing issues.
Amazon Web Services Recovery Efforts
The disruption stems from issues within Amazon Web Services, which powers a significant portion of the PSN infrastructure. AWS issued recovery updates throughout the day, noting that while routing paths are being restored and error rates are dropping, full restoration takes time as service metrics return to pre-event levels.
Although AWS reported that it had resolved its primary issues, users across the PlayStation ecosystem have experienced rolling recovery phases. Some players temporarily regained access to friends lists or recently played games, only for those features to drop offline again shortly after.
Impact on PS5 and PS4 Players
The outage disrupted basic digital console functions. Players reported being unable to verify game licenses to play digital titles, view Trophies, or access online game servers. The web-based PS Store and the PS App also went offline during the incident.
Sony's official status page lagged behind real-time reports, initially maintaining that all systems were fully operational while Down Detector registered massive spikes in user error reports across the US and UK. Service status later reflected that all services were experiencing issues while technical teams worked toward a resolution.