Quick Answer: You can request a refund for full games, DLC, and season passes through your PlayStation Store Transaction History if you meet specific eligibility criteria. Pre-orders can generally be refunded before release, while in-game consumables like virtual currency are typically ineligible once delivered.
Prerequisites & Requirements
- Account Access: You must have access to the PlayStation account used to make the original purchase.
- Transaction History: You need to be able to access your account's transaction history via the PlayStation Store interface.
- Eligibility Status: Your purchase must meet the specific criteria for its category (e.g., not having started a download for a game, or not having used a subscription service).
How to Request a Refund (Step-by-Step)
- Step 1: Access Transaction History Sign in to your PlayStation account and navigate to the PlayStation Store. Open your Transaction History to view your recent purchases.
- Step 2: Select the Transaction Locate the specific item you wish to return and select it to view the transaction details.
- Step 3: Initiate Request Select the "Request Refund" option if it is available for that item.
- Step 4: Follow Instructions Follow the on-screen prompts provided by the automated system to finalize your request.
- Step 5: Contact Support if Needed If the automated option is unavailable or you encounter issues, use the official PlayStation online assistant or contact PlayStation Support directly.
Choose the next step for your situation
| Your situation | Evidence-backed next step |
|---|---|
| Requesting a refund for a full game, DLC, or season pass purchase. | Check eligibility in Transaction History and select Request Refund to follow on-screen instructions. |
| Purchasing in-game consumables or virtual currency. | These items are generally not eligible for a refund once delivered or used during gameplay. |
| Canceling a subscription with a free trial period. | The 14-day cancellation period includes the free trial time; refunds may be reduced if the service was used. |
| Requesting a refund for a pre-order before release. | You can request a refund at any time before the release date if criteria are met. |
| Experiencing issues with content that does not meet standard refund criteria. | Content may still be eligible for a refund if it is determined to be faulty. |
| Refund issued but not received on the original payment method. | Check your wallet balance or contact your payment provider for further assistance. |
| Purchasing a voucher code from a third-party retailer. | Contact the retailer that sold the voucher code for their specific refund and cancellation policy. |
Pro Tips & Mistakes to Avoid
- In-Game Consumables: Items like virtual currency (e.g., V-Bucks, FC Coins) or XP boosts are delivered immediately upon purchase or game launch and are generally non-refundable.
- Subscription Usage: If you have already used a subscription service—such as playing online, downloading monthly games, or using cloud storage—your refund amount may be prorated based on that usage.
- Free Trials: Be aware that the 14-day cancellation window for subscriptions includes any time spent in a free trial period.
- Third-Party Vouchers: If you purchased a voucher code from a retailer, you must contact that retailer directly for their specific refund policy, as PlayStation cannot refund codes sold by third parties.
Troubleshooting & Edge Cases
If your refund is approved but you have not received the funds, check your PlayStation wallet balance first, as refunds are sometimes credited there if the original payment method cannot be processed. Processing times typically range from 30 to 60 days depending on your financial institution. If you believe your content is faulty, you may still be eligible for a refund even if it does not meet standard criteria; contact PlayStation Support to discuss these specific cases.
Frequently Asked Questions
Can I get a refund for a pre-order?
Yes, you can request a refund for a pre-order at any time before the release date. If the release date has already passed, you generally have 14 days from the date of purchase to request a refund.
What happens if I cannot refund to my original payment method?
If PlayStation is unable to issue a refund to your original payment method, the amount will be credited to your PlayStation wallet instead.
Are wallet top-ups refundable?
No, you cannot cancel or receive a refund for a wallet top-up, as you provide consent for the funds to be added immediately at the time of purchase.
Guide Verification & Support
All steps, policies, and compatibility rules in this guide are verified against official developer documentation and platform policies. If you encounter an unresolved account or billing issue, contact official support directly.