Requesting a refund for a game on Steam is a simple process, whether you are playing on a standard PC, using Big Picture mode, or navigating on a Steam Deck. While Steam support reviews each request individually, they are known to be charitable with refunds, particularly for recent purchases with less than two hours of total playtime.

Requesting a Refund via the Steam Library

If you are using the standard desktop interface, follow these steps to initiate your request:

  1. Open your Steam Library.
  2. Select the specific game you wish to refund.
  3. Click the Support button located at the end of the game's menu.
  4. Choose between Gameplay or technical issue or It's not what I expected based on your reason for the refund.
  5. Follow the prompts to select I'd like to request a refund.
  6. Choose your preferred payment method and provide a brief explanation for the request.

Refunding on Steam Deck and Big Picture Mode

The process for the Steam Deck and Big Picture mode differs slightly in navigation but follows the same core logic:

  1. Navigate to your Steam Library.
  2. Select the game you want to refund.
  3. Click on Game Info, which is located at the end of the options.
  4. Select Support from the overview page.
  5. Select either Gameplay or technical issue or It's not what I expected.
  6. Follow the on-screen instructions to select I'd like to request a refund, choose your payment method, and submit your explanation.

Once submitted, you simply need to wait for a response from Steam Support via email. Note that requesting a refund is not a guarantee of approval, but following these steps ensures your request reaches the support team correctly.