Check the existing HoYoverse ID and server first
Platforms: PC, PlayStation, MobileUpdated Evidence checked
ZZZ synchronizes devices using the same HoYoverse ID and server. Different regional servers do not exchange progress. On PS5, the server follows the PSN account’s region, so both the linked ID and region matter when progress appears different. [1]
Steps
- On PS5, open Options > Account > User Center to check the linked HoYoverse ID. [1]
Continue PS5 progress on PC or mobile with a linked email
Platforms: PC, PlayStation, MobileUpdated Evidence checked
Steps
- In the PS5 User Center, confirm the HoYoverse ID is linked to an email. Then launch the PC or mobile client and log in with that same email address. [1]
Choose the existing ID when first moving to PS5
Platforms: PC, PlayStation, MobileUpdated Evidence checked
On a first PS5 launch, choose Login with existing HoYoverse ID and follow the linking prompts when you already have an ID. A PSN account previously used for another HoYoverse PlayStation game automatically uses its already linked ID; the FAQ says there is no need to link it again. [1]
Sources & verification
Platform and version details belong to the individual issue or guide section. A documented workaround may not resolve every case.
- Zenless Zone Zero Official Release FAQ - PlayStation®5 official-supportRetrieved