Two Point Museum · Known issues & fixes

Two Point Museum Known Issues, Workarounds and Fixes

Official October 2026 Sushi Room, rollercoaster, cargo-crate softlock and mascot-animation fixes, plus support’s specific Arty-Facts content-loss route.

PC
Resolved

Gamepad softlock after quickly selecting a cargo crate

Platforms: PCUpdated Evidence checked

The update corrects a gamepad softlock caused by selecting the cargo crate quickly after closing the POI map. [1]

Resolved

Panda Mascot stops animating and stands still

Platforms: PCUpdated Evidence checked

The same build fixes the Panda Mascot stopping its animation and remaining on one spot. [1]

Resolved

Guests cannot use the Sushi Room normally

Platforms: PCUpdated Evidence checked

Build 12.0.244617 fixes a Sushi Room issue preventing normal guest use. The release note does not supply a broader rule for every exhibit-room access problem. [1]

Resolved

Completing a rollercoaster track or adjusting pillars drops performance

Platforms: PCUpdated Evidence checked

The patch fixes rollercoaster performance drops while completing the track or adjusting pillars. That operation-specific symptom is the scope of the correction. [1]

Documented workaround

Arty-Facts content is missing from a save

Platforms: PCUpdated Evidence checked

For lost Arty-Facts content, Two Point directs players to email support with their save so the team can guide them through the specific fix branch. Do not select an arbitrary beta branch on the assumption that it is the same repair. [2]

Documented steps

  1. Contact [email protected] with the affected save file and follow the team’s fix instructions. [2]

Sources & verification

Platform and version details belong to the individual issue or guide section. A documented workaround may not resolve every case.

  1. Update - 12.0.244617 official-newsRetrieved
  2. Free Rides & Relics Taster & QoL Changes | Update 12.0 official-newsRetrieved

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