Check the game’s HoYoverse Account link
Platforms: MobileEvidence checked
The missing in-game code button on iOS is an acknowledged platform limitation. The publisher directs iOS players to the official Honkai: Star Rail gift redemption website after linking the game account. [1]
Steps
Redeem through the official website using that account
Platforms: MobileEvidence checked
Steps
- Visit the Honkai: Star Rail gift redemption page and sign in with the linked account to redeem the codes. Use the account linked in the preceding step, as the support procedure explicitly requires that login. [1]
Sources & verification
Platform and version details belong to the individual issue or guide section. A documented workaround may not resolve every case.
- Why can't I find the redeem code button on my iOS device? official-supportRetrieved
