Crashes, stutters or blocked progress continue
For an unresolved crash, stutter or progress-blocking problem, SCS asks for a precise description and the game’s logs. Preserve the trigger and full client version when making that report. [1]
Documented steps
- Collect game.log.txt and game.crash.txt from this game’s folder in Documents for the report. [1]
High-performance laptop uses the low-performance GPU
On a dual-GPU laptop, the support FAQ describes older drivers choosing the lower-performance graphics chip. Check the GPU selection when the laptop performs poorly rather than judging only from its advertised discrete GPU. [1]
Documented steps
- In the higher-performance GPU’s control panel, explicitly choose it for this game, as the FAQ recommends. Use the setting for the affected game rather than assuming the whole computer lacks sufficient graphics hardware. [1]
Graphics configuration prevents a successful launch
The FAQ provides Safe mode as a last-resort graphics-configuration test after the launch-mode checks. [1]
Documented steps
- Launch with Safe mode if the earlier checks fail, recognising that it resets the in-game graphics settings to minimum. [1]
Limits & applicability
- If the game then opens, adjust graphics manually through Advanced settings. The reset does not preserve your previous graphics configuration. [1]
Game will not start or the visuals are corrupted
SCS’s support FAQ begins graphics-related startup troubleshooting with a video-driver update. This is a documented first check, not proof that every startup failure is caused by an outdated driver. [1]
Documented steps
- Use the game’s Steam launch choices to compare the OpenGL and DirectX options when the graphics/startup failure persists. [1]
Sources & verification
Platform and version details belong to the individual issue or guide section. A documented workaround may not resolve every case.
- American Truck Simulator official-supportRetrieved
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