AdventureQuest 3D Known Issues, Workarounds and Fixes

Hidden interface or incorrect resolution on Steam

The Steam help page distinguishes hidden UI from a resolution setting problem. UI can be toggled by a hotkey, so inspect the Main Menu keybindings. Resolution is configured from the gold gear on the login screen, through Game Settings and the computer icon. These are documented interface checks, rather than reasons to delete an account or reinstall an operating system. [4]

Documented steps

1. For a Steam resolution problem, open the login screen’s gold gear, choose Game Settings, then use the computer icon to change resolution. [4]

Incorrect-password retries and server connection failures

Repeated incorrect-password attempts can temporarily lock the account. Use the password-reset route for the login provider you actually use. A successful account login followed by a server connection failure is a separate symptom: Artix lists connection restrictions, server maintenance and content updates among the checks for that case. [5]

Documented steps

1. For a server connection failure after logging in, inspect your connection and check the publisher’s server update notice before assuming the account password is wrong. [5]

Steam fails to receive an update or the client disconnects

Artix’s Steam troubleshooting page lists update failures, crashes and disconnections. Its first checks include installing the current patch, restarting Steam, and checking the connection. The Latency Meter can show a poor-connection message when ping is consistently bad for two seconds; the publisher asks players to provide the ping value for investigation. This is a diagnostic sequence, not a guarantee that every crash comes from latency. [4]

Documented steps

1. For a Steam update problem, restart Steam and use Steam Settings → Downloads → Clear Download Cache if needed. This is the launcher’s download cache. [4]

Screenshots alone do not establish a rules violation

Artix requires an in-game player report so moderators can pull the chat logs. Its support policy says screenshots are not accepted as confirmation of rule violations. [3]

Documented steps

1. Use the character portrait’s Report option or the /report command with the player’s name. [3]

Lost account access cannot be recovered in-game

Artix says recovery depends on the login used for the account: email address or Facebook. Account recovery is not available in-game. [2]

Documented steps

1. Use the official password-reset route for a forgotten password. If the email account itself is inaccessible, recover it through the email provider; contact Artix Support if game-account recovery remains unresolved. [2]

Mythic Mortis does not allow respawning mid-fight

The Mythic Mortis fight deliberately disables respawning until the fight finishes. A defeated player can use spectator mode to watch the surviving party. This is the stated fight rule, not a confirmed respawn bug. [1]